Invercargill Branch has been awarded the Southpac Trucks “Service Dealer of the Year 2019” and we are very proud of it! Transport Repairs Dealer Principle, Jason Popplewell was presented the award at the recent Southpac Dealer meeting and admits he was “a little surprised” given the stiff competition for this prestigious award.
Each year Southpac audits it’s Service Dealers in a wide-ranging evaluation process looking at Customer Satisfaction surveys, buildings and facilities, parts fulfillment, workshop organisation, operation cleanliness, health & safety, product support, warranty completions, training completions and many other aspects of the Dealership.
TRL General Manager, Mike Webster said “two years ago we set an ambitious goal to one-day become the Service Dealer of the Year and we embarked on a process improvement campaign to improve the way TRL operates. This has not been easy, and sometimes painful but we are very proud to take a moment to celebrate Invercargill’s success. It must be noted that Invercargill’s award is not only thanks to the team in the branch, there are key people behind the scenes within the organisation that support all our locations and make success possible.”
Picture: Maarten Durent- CEO SouthPac Trucks presenting award to Brent Soper – Operations Manager Transport Repairs at a recent visit to Invercargill.